Refund Policy
Returns Period
14 days from the date of delivery. Returns after this period cannot be processed.
Return Requirements
-
Items must be in their original condition with original packaging
-
Customers are responsible for return shipping costs for returns due to personal preference
-
For defective products: Take photos/videos and contact customer service for reimbursement of return costs
Return Process
Send an email to support@Auryvox.com with:
-
Order number
-
Reason for return
⚠️ Important: If you do not receive a return address before sending the item back, we cannot guarantee the return will be processed.
Packaging Requirements
-
Use the original packaging or a sturdy cardboard box with protective filling
-
Include the order number on a note inside the package
Return Address
Auryvox
Halskestraße 42-15, Halle A44+B15
40880 Ratingen, NRW
Germany
Refund Processing Time
-
Processing time: 5-7 working days after the package arrives at our warehouse
-
Refund to credit card: 2-7 working days (depending on your bank)
Special Cases
-
Gifts: May be kept in case of a return
-
Lost return package? Please provide documentation with your tracking number
-
Incorrect address / Failure to collect: An additional fee of £100 GBP will be charged